Welcome to the Hidden Creek Community!
The lagoon is privately owned, and it is not managed by the Community Development District (the "CDD"). Please direct all inquiries about the Lagoon to, including information about limited day passes, to the Crystal Lagoon's information team at (813) 527-0775 or [email protected]. You might also find some helpful information on the Crystal Lagoon's website, www.lagooninformation.com.
The gate at the Southshore Bay community's entrance of Lagoon Shore Boulevard (off of SR 674) is managed by the CDD. This gate is not to be confused with the gates at the entrance of Lennar's Active Adult section, Medley at Southshore Bay, which are managed by the Homeowner's Association (the "HOA").
If you have questions about the gate at the entrance of Lagoon Shore Boulevard, please refer to the Gate Access section of the Southshore Bay CDD's website for more information by clicking on the following link: www.southshorebaycdd.org/amenities#gate.
If you have questions about the gate at the entrance of Lennar's Active Adult section, Medley at Southshore Bay, please contact the HOA management company Icon Management at (813) 642-1100.
***PLEASE PRESS THE BUTTONS ON THE KEYPAD FIRMLY AND SLOWLY TO ENSURE THAT THE SYSTEM RECOGNIZES THE ENTRY***
If you are a resident and you need access to the Southshore Bay community's entrance of Lagoon Shore Boulevard (off of SR 674), please click on the button below to complete an online application.
If you are having trouble with the online application, please print a copy of the registration form and return the completed form and verification documents to the CDD Amenity Management Team. Please see page 2 of the registration form for more information. Click on the button below to download a copy of the registration form.
Residents can place an order with the CDD to purchase another gate remote or to replace a gate remote that is lost or has stopped working; additional gate remotes are $40.00 each. To place an order, you may fill out an order form by clicking on the "Order a Gate Remote" button below.
The CDD manages and maintains all common areas of the community such as, front entry features, landscaping at the entrances and parks, lighting issues, turf fertilization and pest control. The HOA is responsible for maintaining and enforcing all of the covenants, conditions, and restrictions related to the use of each homeowner’s property, including their front yard and back yards.
The HOA is responsible for managing the following matters:
- Architectural Applications
- Violation inspections and enforcement activity
- Collection of the homeowner assessments.
Architectural Review Board (ARB)
Should you wish to make ANY exterior changes to your home or property, please contact the HOA. Note: The HOA's online application may take up to one month for approval, but they make every effort to turn the applications around as quickly as possible!
If you have questions about the HOA, please contact the HOA management company for your neighborhood.
If you live in Lennar's Active Adult section, Medley at Southshore Bay, please contact:
- I’m a resident and I was locked out of the community last night after the gates closed. What do I need to do to prevent this from happening?
To prevent from being locked out of the Southshore Bay community's entrance of Lagoon Shore Boulevard (off of SR 674), please ensure that your household's information is registered with the CDD. The best way to ensure that you are registered is to complete an application online or to print a copy of the registration form and return the completed form along with your verification documents to the Southshore Bay CDD's management team. Please refer to the “Gate Access” section on the Southshore Bay CDD's website for more information, www.southshorebaycdd.org/amenities#gate.
If you live in Lennar's Active Adult section, Medley at Southshore Bay, please contact Icon Management at (813) 642-1100 for assistance.
- I am new to the community and I would like to be informed about upcoming events. Does my community have an events calendar?
Yes, the event calendar can be found on the Events page. Please note that the event calendar only advertises the events that were reserved through the CDD, such as the meetings held by the Board of Supervisors, and private events where a rental agreement or a written request was submitted to the CDD.
- What do I do if my gate remote stops working?
Gate remotes can stop working for a number of reasons. If the gate remote doesn’t respond or the light doesn’t illuminate when the button is pressed, the remote may no longer be registered in the entry gate system or may need a new battery. If the gate remote still doesn’t respond after replacing the battery, and the light does illuminate when the button is pressed, the remote may need to be re-programmed.
To re-program your gate remote, please send us an email at [email protected] with your property information, including resident name, property address, and neighborhood name, along with a photo of the back of the gate remote, if possible, or the gate remote’s device number (ex: TR# XXXXX). If the gate remote still doesn’t respond after reprogramming the device, the remote will need to be replaced.
- How do I purchase a replacement gate remote?
Residents can purchase a replacement gate remote for $40.00 by placing an order with the CDD. To place an order, please send us an email at [email protected] with your property information, including resident name, property address, and neighborhood name and a staff member will reach out to you to assist.
- There's a streetlight in my community that appears to be malfunctioning. Who do I contact?
All Streetleaf poles are equipped with QR codes, making it easy for you to report an outage to the Field Services team.
You can also send an email to Support[email protected] for any questions or concerns.
- The pond in my community is not being properly maintained. Who do I contact?
Contact the Florida Fish & Wildlife Conservation Commission for inquiries related to pond management.
- The trash has not been picked up in quite some time. Who do I contact?
Contact the company that services your neighborhood to report a missed trash or recycling pick up or any other trash related issues. PLEASE NOTE: Trash or recycling bins that are not easily accessible to the hauler will not be picked up. Parking in the street on designated trash and/or recycling days is the most common cause of a missed pickup.
TIP: Speaking with the hauler directly may reduce your wait time significantly
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